Cart
The customization scope of each product is different. You can view the customization length of each product on each product page.
At the top right of the page, enter a keyword or item number in the search bar, or search by category in the navigation menu, You can find all the products on our website by simply searching.
We accept the following payment methods:
You can entered your coupon code at checkout , click “apply” and the discount will automatically adjust your order total.
*Coupons cannot be combined. You can only use one coupon code per order.
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
If you notice a mistake with your order after receiving an order confirmation email, please contact us at
It includes changing the size or engraving, removing an item, changing your shipping address.
Once your package is shipped, we will not be able to change anything.
When we ship the packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
Generally speaking, our orders can be shipped to most countries and regions. If you want specific information, please contact us via Facebook Messenger.
Email: support@customizedidea.com
Our delivery logistics will vary according to different regions,generally including the following:
US-USPS,FedEx,DHL
DE-PFLogistics
AU-Australia Post
CA-UniUni
GB-Hermes
FR-La Poste
Our delivery time includes product processing time and shipping time
Since most of the products are customized products, the processing time is about 5-8 Business days（The processing time for 60% of the products is about 5-8 days, and the processing time for 40% of the products may be longer, including T-shirts, print ornaments, etc.）
Shipping Times:
USA : 10-15 Business days
Other: 15-23 Business days
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
the total shipping cost will depend on the following factors:
a.The shipment method you choose;
b.The destination country that the package ships to;
c.The number of items you order, as well as the total weight and volume (size) of the package.
We advice you visit our website and add the items to your cart and then you can view the shipping fee which automatically calculated and displayed.