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CHOICE OF TYPO AND FORM:
-To choose your shape: see photo 2.
-To choose your font: see photo 3.
If you are using two lines of text and want a second font (different from the first), please leave a message to us.
You can create your personalized cookie cutter by choosing the shape and font style that you like!
You can mix fonts on most two lines!
If you want two lines of text, wrap the line directly in the personalization box. 10 characters maximum per line.
By default, the color of your cookie cutter will be White.
* Manufactured one by one with 3D printing, our cookie cutters are both solid and precise
* The ideal dough thickness to use our cookie cutters is 0.5 cm
* The heat of a dishwasher can warp the biodegradable plastic of your cookie cutter.
* After use, we advise you to wash it in lukewarm water with strong pressure from your tap.
* The size depends on the length of the text requested and the shape chosen but will, by default, be between 6 and 8 cm in diameter.
PROCESSING
It normally takes 4-5 business days to process your order. Please note that holidays & weekends are not included.
Orders involving personalization that includes logos, signatures, or graphics that need to be digitized require additional time.
SHIPPING
Shipment takes approximately 7 to 12 business days to reach destination countries.
Please note: Total Delivery Time = Processing Time + Shipping Time
Attention: More or less time may needed for different items.
Please wait patiently, order as soon as possible, delivery in time.
Eligible for return:
Wrong or damaged item.
Return within 7 days after delivery date.
Refund & Exchange issued within 5 business days.
Non-Returnable Items
1. Items outside the 7 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Customer's error personalization information.
50% partial refund: Customer's address is not detailed, leading to the items be returned to us.
30% partial refund: The items has been delivered to its place, the customer did not receive it. Please contact the local post office . If still no result.
If you didn't get a reply from us after sending your email, the reason may be:
a. It came to our spam folder, so we didn't see it.
b. We replied you but the message has been blocked to your spam folder.
Whatever, please contact us by Facebook Messenger asap, our Facebook is:CustomizedIdea or click here: